Return a product for a refund and/or exchange
Absolutely! We are happy to offer you a product exchange or money refund, provided that the purchased product is returned to us in its original and unused condition (including its original packaging), along with the receipt (as proof of purchase), within 30 days from the date of purchase ( postage costs not refunded ).
Exception to this rule is the Thudguard Infant Safety hat which cannot be returned back once it has been worn.
We do not accept returns of items purchased in connection with promotional or sales offers.
To request a refund or product exchange kindly notify us via email on firstname.lastname@example.org with notice of cancellation and request of refund/ exchange and we will email you all details and further instructions.